Shipping

How long does shipping take?

We ship Monday to Friday, every morning. Orders received in the morning usually leave our warehouse in Geroldswil on the same day. Once shipped, you can expect a delivery time of about two to three business days within Switzerland and to Liechtenstein until the package arrives at your place or directly at the recipient's. Since we prepare, pack, and inspect each order by hand, we consciously take the necessary time for careful, loving processing – this is more important to us than the fastest possible, but impersonal mass handling. Should you need a gift for a fixed date, for example for a birth or a birthday, we recommend that you order early or contact us directly so that we can find the optimal shipping solution together.

Which countries does OYKAMI ship to?

Standard shipping is available within Switzerland and to the Principality of Liechtenstein. Shipping to other countries is generally possible, but not automatically bookable through our shop. In this case, please contact us directly – we will gladly clarify the shipping costs and any customs duties for your destination country individually with you and find a suitable solution. This way, you can send your OYKAMI gift to friends, family, or business partners abroad without having to worry about customs clearance and formalities yourself.

Can I change my delivery address?

Yes, as long as your order has not yet been shipped. Since we process orders on the morning after receipt, we ask you to contact us as soon as possible, on the day of the order. Simply contact us with your order number and the new address – we will adjust it for you, provided the package has not yet left our warehouse. If the order is already on its way, you can usually arrange a redirection directly with Swiss Post.

Can I track my order?

Yes. As soon as your package leaves our warehouse in Geroldswil, you will automatically receive a shipping confirmation with a tracking number, which you can use to track the delivery directly with the Post. This way, you always know where your gift is and when it is expected to arrive – practical if you are planning a gift for a specific occasion like a birth or christening.

What are the shipping costs?

Within Switzerland, we offer free shipping for orders over CHF 80. For orders below this value, a fair, transparent shipping fee will be displayed at checkout, with no hidden costs. Deliveries to the Principality of Liechtenstein are treated the same as deliveries within Switzerland. For shipments to other countries, it is best to contact us directly so that we can inform you about the actual shipping costs and any customs duties for your destination country.

When will my order be shipped?

We process and ship orders daily from Monday to Friday, each morning. If your order arrives in the morning, it usually leaves our warehouse on the same day. Orders received later will be processed on the next business day. This way, we ensure that as little time as possible passes between your order and its receipt, without compromising on careful, personal packaging.

What happens on public holidays or weekends?

Our shipping pauses on Swiss public holidays and weekends. Orders received during this time will be accepted as normal and processed and shipped on the next regular business day. For orders around holidays, please allow an additional one to two business days for shipping. If you need your gift by a specific date, we recommend considering holidays when planning your order or contacting us directly if you are unsure.

Can I choose express shipping?

Currently, we do not offer express shipping as a standard option at checkout. However, if you need your gift particularly urgently, please contact us directly – upon request, we will gladly arrange a faster shipping option for you. Since this involves additional effort and higher shipping costs, an extra charge will apply, which we will communicate transparently to you in advance.

Do you ship climate-friendly?

Yes, sustainability is important to us – not only in our products, but also in shipping. We ship our packages CO2-neutral. In addition, we consciously rely on high-quality, durable materials instead of short-lived mass-produced goods, so that our gifts bring joy for a long time and do not quickly end up in the trash. For us, sustainability means a combination of conscious product selection, minimal packaging waste, and climate-neutral transport.

What happens in case of shipping damage?

If you receive your package damaged, please contact us as soon as possible, preferably with a few photos of the packaging and contents. We will then immediately and easily arrange for a replacement or a refund. Since we carefully pack each order by hand, shipping damages are fortunately rare – should something happen anyway, we will always find a fair and quick solution with you.

Products

What materials do you use?

At OYKAMI, we consciously rely on natural, high-quality materials – above all wood, cotton, and muslin. These materials perfectly match our Scandinavian style: timeless, simple, and pleasant for baby's skin as well as for the eye. We deliberately avoid colorful plastic toys, as they do not fit our design philosophy or our sustainability concept. We carefully select each material, focusing on quality, workmanship, and durability.

Are the materials free of harmful substances?

The safety of baby products is particularly important to us. When selecting our suppliers and products, we pay attention to high-quality, tested materials. If you have specific questions about certifications or test seals for a particular product, please contact us directly – we will be happy to provide detailed information for each individual item.

How do I care for wooden products?

It's best to clean our wooden products with only a slightly damp cloth and then let them dry thoroughly. Avoid cleaning in the dishwasher, aggressive cleaning agents, and prolonged direct sunlight to maintain their color and structure for a long time. Small signs of wear are normal for a natural material like wood and emphasize the authentic, warm character of our products.

How do I clean silicone products?

Silicone products can be easily cleaned with warm water and a little mild dish soap. Many of our silicone items are also dishwasher-safe – details can be found in the product description. After cleaning, it is best to let the product air dry completely before using it again.

Are your products durable?

Absolutely, durability is one of our most important principles in product selection. Instead of short-lived trendy items, we focus on timeless designs and robust materials like wood and high-quality textiles that look and function beautifully even after years. This way, you can often pass our products on to siblings or use them for years – in line with conscious, sustainable consumption instead of a throwaway mentality.

Why natural colors?

We deliberately choose soft, subtle color tones instead of bright, colorful plastic toys. Natural colors appear calm, timeless, and harmonize with any home – whether Scandinavian, modern, or classic. In addition, we avoid unnecessary chemical dyes. For colorful toys, there are other specialized providers; our focus is clearly on the calm, Scandinavian style.

Why wood instead of plastic?

Wood is not only optically timeless and high-quality, but also more sustainable and durable than most plastics. It feels natural, is robust, and perfectly matches our Scandinavian design language. We have therefore consciously decided against colorful plastic toys, which in our opinion do not fit a high-quality, well-thought-out gift.

Are your products suitable for newborns?

Many of our products are specially designed for newborns and the first months of life, especially in our baby gift boxes. When purchasing, simply refer to the respective age recommendation in the product description. If you are unsure about a specific product, we will be happy to help you with your selection at any time.

What size is the product?

Since our range is very diverse, sizes can vary considerably depending on the product. Should you have specific questions about a particular item, please contact us; we will be happy to advise you personally.

Where are the products manufactured?

We assemble our product range from a carefully selected network of international suppliers, focusing on quality rather than individual countries of origin. For every product, we emphasize workmanship, material, and Scandinavian design. Should you have questions about the manufacturing of a specific item, please feel free to contact us directly.

Gift Boxes

Can I put together a gift box myself?

Yes, you can customize your gift box using our box configurators. Choose between our boxes for baby, for mom or expectant mother, or a combination of both, and complete them with suitable products from our range as desired. We also have the "for her" configurator for women's gift boxes – this way, you create a gift that truly suits the recipient.

Each of our boxes comes standard with a matching gift ribbon – this is already included in the price and does not need to be ordered separately. This ensures the box looks pretty and gift-ready as soon as you open it. If you prefer a specific ribbon color, you can select it for many boxes.

Can I include a personal message with the box?

Yes, each box already contains a small note card on which you can handwrite your personal message before giving or sending the gift. If you prefer us to handwrite the card for you, so it looks like you wrapped the gift yourself, we offer this as an optional service for a small extra charge.

Which gift box is suitable for a birth?

Our baby boxes, tailored for the first months of life, as well as combined baby and mom boxes, are particularly suitable for a birth if you wish to give gifts to both the newborn and the new mother. You can also personalize the box with the child's name using our configurator.

Who are your boxes suitable for?

Our gift boxes are suitable for babies, expectant and new mothers, as well as for special women in your life who deserve a little break or appreciation. Additionally, we offer boxes for corporate clients who want to bring a personal joy to their employees or customers.

Can I exchange individual products?

You can partially customize your box using our configurators. For fixed sets, it is not always possible to exchange individual products – in this case, it is best to contact us directly, and we will work with you to see what adjustments are feasible.

How are the boxes packaged?

Each box is personally assembled and lovingly packaged by us by hand. On request, we can add matching gift ribbons, a personalized greeting card, or a small cuddly toy – so every package looks as if you had lovingly wrapped it yourself.

Are gift boxes customizable?

Yes, for an additional charge, you can have your box personalized with the name of the child or the recipient. Additionally, various gift ribbons and a handwritten greeting card are optionally available to give your box a very personal touch.

Can I order multiple boxes?

Of course, you can combine any number of boxes in one order, for example for several friends or family members. For larger quantities, such as for company or group events, it is best to contact us directly – we will gladly prepare an individual quote for you.

Are corporate orders possible?

Yes, we also offer gift boxes for corporate clients, for example as Christmas gifts for employees or welcome gifts for new team members. Contact us directly via our corporate clients page so that we can work with you to develop a suitable, high-quality solution within your budget.

Are gift vouchers available?

Yes, in our online shop you can easily purchase a gift voucher for an amount of your choice. This way, you give something suitable even if you are not yet sure about the specific product selection, and leave the final choice from our range to the recipient.

Which box is the most popular?

Currently, our baby boxes and our combined baby and mom boxes are the most popular, as they cater to both the newborn and the new mother. You can most quickly find out which box best suits your occasion using our configurator or by consulting us personally.

Company

Who is OYKAMI?

OYKAMI is a Swiss gift concept store specializing in high-quality gift boxes in Scandinavian style. Behind OYKAMI is Manuela Sterki-Mariani, who independently manages the company as a GmbH – from product selection to assembly and shipping of each individual box.

Where is OYKAMI located?

Our showroom is located in Geroldswil in the canton of Zurich. Since we run OYKAMI single-handedly, showroom visits are only possible by prior appointment. Please contact us if you would like to see our products in person.

What makes OYKAMI special?

At OYKAMI, quality takes precedence over quantity. Each box is personally and handcrafted, with carefully selected products in Scandinavian style. We consciously avoid colorful plastic toys and mass-produced goods – instead, we focus on timeless design, natural materials, and personal, heartfelt service.

Why Scandinavian design?

The Scandinavian style stands for clarity, naturalness, and timelessness – values that perfectly match our philosophy. Instead of short-lived trends, we rely on simple shapes, soft colors, and high-quality materials that blend harmoniously into any home and remain appealing for years.

Why no mass-produced goods?

We consciously want to distinguish ourselves from interchangeable mass-produced goods. Every product in our range is carefully selected and every box is personally assembled by hand – this takes more time, but it makes the difference between an ordinary and a truly special gift.

How do you select products?

When selecting products, we pay attention to quality, workmanship, natural materials, and a timeless, Scandinavian-inspired design. Each product is personally checked by us before it finds its way into our range and into one of our gift boxes.

Do you work with small brands?

We work with a broad network of suppliers, which also includes smaller, specialized brands. The size of the brand is not the primary factor for us, but rather the quality, workmanship, and suitability for our Scandinavian style.

What does quality mean to you?

For us, quality means a combination of high-quality, natural materials, careful workmanship, and timeless design. A product must not only look beautiful but also be durable and functional – only then does it find its place in an OYKAMI box.

How sustainable is OYKAMI?

Sustainability is important to us and is reflected in several ways: We ship CO2-neutral, consciously rely on durable materials instead of short-lived trendy goods, and deliberately avoid mass production. Each box is also personally and thoughtfully assembled instead of being produced automatically.

Why do customers trust OYKAMI?

Because behind every order there is real, personal dedication. Each box is assembled by hand, carefully packaged, and shipped with great attention to detail. This personal touch, combined with high-quality products and reliable, direct customer service, creates the trust of our customers.

Occasions

What do you give for a birth?

For a birth, a lovingly assembled baby box is particularly suitable, for example with clothes, a cuddly toy, and practical initial equipment products in Scandinavian style. With personalization, such as the child's name on the box, the gift also becomes a lasting keepsake.

What do you give for a baby shower?

For a baby shower, a smaller, fine baby box or a selected individual product from our range is ideal, for example a beautiful wooden toy or a soft muslin cloth. Complemented with a personal greeting card, it becomes a particularly heartfelt gift.

What do you give an expectant mother?

Our mom boxes with wellness and pampering products are particularly suitable for an expectant mother – a small break amidst an exciting time. A combined baby and mom box is also a nice choice if you want to think of both the mother and the unborn child.

What do you give for a christening?

For a christening, a baby box with a personalized name is particularly suitable – this creates a gift that will be remembered for a long time. Alternatively, a single, high-quality product such as a special wooden figure is a beautiful, meaningful gesture.

What do you give new parents?

New parents are often delighted with a combined baby and mom box, as it takes into account both the newborn and the new mother. This way, you show that you are thinking of the whole family during this special time.

What is a meaningful baby gift?

A meaningful baby gift is one that parents can truly use in everyday life and that brings long-lasting joy – such as high-quality clothes, a timeless wooden toy, or a soft muslin cloth. We consciously avoid short-lived plastic toys and instead focus on products that offer real added value.

What is a personal gift?

For us, a personal gift is characterized by individual details, such as personalization with the recipient's name, a handwritten greeting card, or a product selection carefully tailored to the occasion. This is exactly what we enable you to do with our configurators and optional additional services.

What gift idea is suitable for twins?

For twins, we recommend two coordinated baby boxes, which you can each personalize individually with the name of each child. This way, each child receives their own, equally valuable gift, without losing the personal touch.

What makes a good last-minute gift?

Since we usually ship orders received in the morning on the same day, our pre-configured baby or mom boxes are also excellent last-minute gifts. If you're really pressed for time, please contact us directly, and we'll find a suitable solution together.

What do you give a colleague for a birth?

For a colleague, a beautifully packaged baby box or a combined baby-mom box is particularly suitable – personal, but not too private. With a handwritten greeting card on behalf of the entire team, it becomes a particularly warm gesture.

Service

How do I reach you?

The easiest way to reach us is directly through the contact options on our website. We will reply to you personally and usually within a short time, as we run OYKAMI with direct, personal contact with our customers.

Can I change my order?

Yes, as long as your order has not yet left our warehouse. Please contact us as soon as possible, preferably on the day you place your order, as we process orders in the morning. We will then be happy to adjust your order for you.

Can I cancel?

A cancellation is possible as long as your order has not yet been shipped. Please contact us immediately, ideally on the day of your order. If your package is already on its way, we will discuss further options with you, such as a return.

How does a return work?

You have 30 days to return a product to us. Simply contact us, and we will explain the next steps. It is important that the product is unused and undamaged.

What happens in case of a complaint?

If you are not satisfied with a product or discover a problem, please contact us directly, preferably with photos and a brief description. We will then personally and as quickly as possible take care of a fair and accommodating solution for you.

Can I reserve products?

For special occasions or larger orders, a reservation is possible by arrangement. It's best to contact us directly so that we can work together to ensure you get the desired product by the required time.

Do I get support with the selection?

Of course, we would be happy to advise you personally on the selection of the right box or product. Just write us a short message about who you are looking for a gift for and for what occasion, and we will give you a personalized recommendation.

Do you have a showroom?

Yes, our showroom is located in Geroldswil in the canton of Zurich. Since we run OYKAMI alone, a visit is only possible by prior appointment. Simply contact us to arrange a suitable time.

Can I receive company invoices?

Yes, for corporate clients, we are happy to issue a corresponding invoice. It's best to contact us directly via our corporate clients page so that we can clarify the details of your order and invoicing individually with you.

Do you offer gifts for businesses?

Yes, we offer special gift boxes for corporate clients, for example as Christmas gifts for employees, as welcome gifts for new team members, or as customer gifts. Contact us directly so that we can work with you to find a suitable solution.